- Post by Admin on sunday, March 05, 2015
Benin Electricity Distribution Plc (BEDC) has resolved about 128,000 issues on low supply and bill estimation, its Managing Director/Chief Executive Officer, Mrs. Funke Osibodu, has said. She made this known during the inauguration of the company's Asaba Customer Complaints Forum Office in Delta State.
She said the office opening would re-invigorate BEDC's commitment to improve customer service standard in Delta, despite the challenges confronting distribution companies (DisCos). Among the challenges, she said, were low power generation to the grid, metering gaps, transmission limitations, low payment culture and vandalisation of power infrastructure.
"The power sector is a value chain comprising generation, transmission, distribution and ultimately the customer utilisation. This implies a string of interdependency among the four tiers. While the customer is king, he must pay for services rendered to him to ensure that the entire value chain continues to provide good service," she said.